Why join us
You don’t join Forvis Mazars by coincidence, you choose Forvis Mazars: a global school of excellence where you will be challenged to develop and grow. Come and write the rest of (y)our story with us – you’ll make friends along the way too. Forvis Mazars, Grow. Belong. Impact.
We’re seeking an IT Associate to support our IT infrastructure and day-to-day tech operations. This role includes maintaining hardware/software, providing user support, and ensuring reliable IT service delivery. This role requires strong technical knowledge and a proactive, problem-solving mindset.
Job Roles:
- Provide first-level support to end-users for hardware, software, and network issues, ensuring timely resolution and maintaining high user satisfaction.
- Assist in the installation, configuration, and maintenance of computer systems, printers, and other IT equipment.
- Support the IT team in managing and monitoring network infrastructure, including routers, switches, and firewalls, to ensure optimal performance and security.
- Aid in the deployment and updating of software applications, ensuring compliance with licensing agreements and organizational policies.
- Maintain accurate records of IT assets, including hardware and software inventories, and assist in procurement processes when necessary.
- Prepare and update technical documentation, user manuals, and standard operating procedures for IT systems and processes.
- Collaborate with the IT team on various projects, providing technical assistance and ensuring project objectives are met within specified timelines.
- Support the implementation of IT security measures, including antivirus updates, patch management, and user access controls, to protect organizational data and systems.
Job Requirements:
Qualifications and Skills:
- Bachelor’s degree in information technology, Computer Science, or a related field.
- Fresh graduates are welcome to apply.
- Proficiency in Windows systems and basic networking concepts.
- Strong verbal and written communication skills in both English and Bahasa Malaysia.
- Demonstrated ability to troubleshoot technical issues effectively and efficiently.
- Ability to work collaboratively within a team environment and adapt to dynamic organizational needs.
- Capable of managing multiple tasks and priorities with minimal supervision.