Role: L&D Administrator/ Coordinator (Associate)
Experience: 3+ Years
Employment Type: 11 Months (Fixed Term Contract)
Location: Pune
Main duties
The post holder is responsible for the following areas to provide an effective learning and talent development administration service in the UK
This role will be critically important in supporting the firm’s commitment to audit quality through the successful administration and organisation of training across the firm’s Audit service line.
The Learning & Development Administrator is responsible for working closely with relevant stakeholders to ensure all learning interventions are delivered in a well-coordinated way. This includes, though not limited to:
Learning and Development coordination
- Acting as the point of contact for learning queries and escalating with the team as required – responding to all queries received in line with SLA
- Assisting with the coordination, testing, deployment and escalation of mandatory training
- Coordinating bespoke requests, in-line with processes set by the L&TD team
- Coordinating room bookings for in-person delivery
- Coordinating call details for virtual classroom delivery
- Coordinating session outlines and course overviews for sessions and workshops
- Coordinating psychometric reports and other resources required in workshops (including setting up and management of reports and resources used in L&TD workshops/ sessions)
- Monitoring and follow-up of attendance
- Update and maintain the LMS, including for example, enrolling new/returning learners on appropriate pathways, open/close courses, spot check starters/leavers, enrolments.
- Supporting the Learning & Development Team with coordination of other types of learning related projects/workshops when required, which may include preparation and distribution of materials such as agendas and other resources
Course management (via LMS)
- Setting up courses on the LMS with accurate information
- Supporting bookings
- Monitor and modify registrations as required
- Review and manage existing and closed courses and sessions
- Escalation of courses
- Setting up assessments
- Updating the Learner Management System (LMS) and project files as required with learning materials, attendance records and other project requirements
- Ensuring all reminders/notifications and pre and post communication are correctly sent out to maintain a high level of attendance
- Coordinating of evaluation measures, in-line with L&TD processes
- Coordinating and providing reports
- Compilation of month-end and ad-hoc reports for internal and external stakeholders
- Supporting our colleagues in their use of the LMS – responding to and resolving queries they have within our agreed SLA
- Updating and maintaining the LMS, including for example, enrolling learners, open/close courses, spot check starters/leavers, enrolments, attendance marking and maintaining resource areas
- Provide cover for colleagues as and when required.
- This job description is not exhaustive and provides an overview of the role. The postholder may be required to complete additional or different duties that are relevant to the job grade
Experience
- Experience of coordinating learning and development in a fast-paced, professional environment
- Experience of coordinating workflows in a learning management system (including course set-ups, registrations, evaluations, reporting and mandatory training)
- Experience of communicating with different stakeholders verbally and in written formats to determine needs, manage expectations and in response to general queries
- Experience of using project / workflow tools for task and process management and forms (i.e. Monday.com)
Skills
- Ability to create and maintain content on a Learning Management System
- Ability to create and maintain content on the firm’s Intranet
- Digital Skills – skills and experience of using full MS Office suite, SharePoint, learning management systems and setting up virtual classroom and working with reports in Excel and PowerBI
- Creative problem solving – proactively investigate, analyse and resolve problems through appraising options, and collaboration with others where needed
- Data Analysis and reporting – ability to interpret course monitoring data and articulate this to stakeholders in a meaningful and engaging way using relevant tools and techniques, such as dashboards and reports
- Provides clear information and communications that are easy to understand and user friendly
- The ability to prioritise and organise work, with a strong attention to detail.
- The ability to work well with others in the team, maintaining high standards of quality and demonstrating commitment to self-development.
At Forvis Mazars, we embrace diversity and are committed to fostering an inclusive culture where everyone feels valued, heard, and empowered. We provide equal opportunities for growth and advancement, regardless of background, identity, or experience. Join a global team where your unique perspective helps shape a more equitable and innovative future. If you’re ready to make an impact and elevate your career, we’d love to hear from you.