Workday FINS Core Consultant (Assistant Manager)

Role: Workday FINS Core Consultant (Assistant Manager)

Experience: 5+ Years

Location: Gurgaon and Pune

Role Purpose

The Workday FINS Core Consultant is responsible for the day-to-day configuration, support, control and continuous improvement of Workday Core Financials. The role will support the stability and effectiveness of the core finance system of record, including financial accounting structures, ledgers, books, companies, cost centres, custom worktags, journals, account posting rules, accounting journals, allocations, intercompany, consolidation-related processes, tax-related configuration, banking and settlement touchpoints, and period close activities.

This is a new specialist role within the new Workday Finance Support Team, reporting to the Workday Support Team Finance Lead. The role will provide technical and functional support for Workday Financials users, investigate and resolve issues, support change requests, maintain configuration and contribute to the stability, governance and continuous improvement of Workday Financials.

The role will work closely with Finance Shared Services, Record-to-Report, Tax, Treasury, the Finance Process Owner, the Workday Product Owner, our AMS partner and other Workday support colleagues to ensure Core Financials and Accounting Centre processes are well controlled, auditable, efficient, documented and aligned to standard Workday functionality.

Key Responsibilities

Core Financials Support and Configuration

• Provide day-to-day technical and functional support for Workday Core Financials processes and workflows.
• Configure and maintain relevant Workday business processes, condition rules, validations, approval routing, notifications, worktags and accounting-related configuration.
• Support journal imports, journal approvals processes, and journal-related reporting.
• Support banking and settlement-related touchpoints where these interact with Core Financials, including bank account configuration, settlement event accounting, payment accounting and bank reconciliation dependencies.
• Support tax-related configuration and accounting impacts, tax codes, tax reporting dependencies and tax accounting outputs where applicable.
• Ensure Core Financials configuration is understood, documented, tested and maintained in line with agreed governance.

Incident, Request and Change Management

• Triage and resolve Core Financials support tickets within agreed SLA and priority thresholds.
• Investigate and resolve system issues, configuration queries, accounting errors, journal failures, posting issues, integration exceptions, unexpected system behaviour, data issues and user-reported defects.
• Analyse ticket trends, recurring issues and root causes to identify process, configuration, data, training or control improvement opportunities.
• Translate business requirements into clear functional and technical requirements, configuration options, accounting impact assessments, testing scenarios and deployment plans.
• Support impact assessments for Core Financials change requests, ensuring dependencies across PSA, Procure-to-Pay, Order-to-Cash, HCM, Payroll, security, integrations, reporting and data are considered.
• Work with our AMS partner, Workday and internal technical teams to resolve higher-complexity defects, configuration questions, integration issues and system design considerations.
• Maintain clear records of changes, decisions, accounting impacts, test evidence, approvals and operational impacts.

Governance, Risk and Controls

• Ensure all Core Financials support and change activity follows agreed Workday governance, including demand management, change control, testing, approvals and release management.
• Support role-based security and segregation of duties considerations for Core Financials processes, working with the Finance Lead and Product Owner as required.
• Maintain strong documentation standards for financial accounting configuration, business processes, known issues, workarounds and support procedures.
• Identify and escalate risks relating to financial accounting structures, data processing, data quality, system audit requirements and financial control weaknesses.
• Support audit, compliance and data protection requirements by ensuring Core Financials activity is traceable, controlled and evidenced.
• Support month-end, quarter-end and year-end close activities by ensuring system issues, posting failures, and journal errors are investigated and resolved in a controlled and timely way.

Testing, Releases and Continuous Improvement

• Create, maintain and execute test scenarios for Core Financials configuration, business processes, security, reports, integrations and related data.
• Support Workday release planning, regression testing and adoption activity for Core Financials functionality.
• Validate configuration changes through structured testing, including positive and negative scenarios, accounting outputs, journal posting, approval routing, intercompany, custom validations and control-related checks.
• Contribute to continuous improvement of Core Financials processes, focusing on standard Workday functionality, improved data quality, stronger controls, simplified user experience, automation and reduced manual workarounds.
• Support knowledge transfer and cross-skilling across the wider Workday Finance Support Team to improve resilience and service coverage.

Stakeholder Engagement

• Work closely with Finance Shared Services, Finance departments such as Record-to-Report, Tax, Treasury and Finance stakeholders to understand operational issues, process pain points and user needs.
• Partner with the Workday Support Team Finance Lead and Product Owner to prioritise Core Financials workload, escalations, defects and improvement opportunities.
• Communicate clearly with non-technical stakeholders, explaining accounting-related system issues, configuration options, constraints and recommended solutions in simple terms.
• Support the Finance Workday Team Leader, Finance Process Owner and Workday Product Owner with roadmap inputs, prioritisation and business case information for Core Financials improvements.
• Build effective working relationships with our AMS partner, Workday, IT, Finance and other Workday support colleagues.

Person Specification

Experience

• Experience supporting, configuring or administering Workday Financials, ideally with a focus on Core Financials, Financial Accounting, Record-to-Report or General Ledger.
• Strong understanding of core finance processes, including financial accounting, ledger structures, journals, accounting rules, work tags, intercompany, allocations, tax accounting, banking touchpoints and period close activities.
• Experience investigating and resolving Workday configuration, business process, accounting, reporting, data, integration or security-related issues.
• Experience operating within structured service management, incident management, change governance, release management and testing processes.
• Experience working with Finance, Record-to-Report, Tax, Treasury, Shared Services, AMS providers or technology partners to resolve system issues and deliver change.
• Experience documenting requirements, accounting impacts, configuration changes, test evidence, support procedures and operational impacts.

Skills and Behaviours

• Strong Workday Financials functional and technical knowledge, with the ability to understand configuration, business processes, reporting, security, integrations and data touchpoints.
• Strong Core Financials process knowledge, with awareness of accounting controls, journal processing, posting rules, worktag governance, financial reporting and audit requirements.
• Excellent analytical and problem-solving skills, with the ability to investigate issues, identify root causes and recommend practical solutions.
• Strong attention to detail.
• Clear communication skills, able to translate technical and accounting-related issues into business language and explain options to non-technical stakeholders.
• Strong governance mindset, with attention to documentation, auditability, controls, data protection and risk management.
• Collaborative working style, able to work effectively in a new team across UK and India stakeholders.
• Continuous improvement mindset, focused on simplification, standardisation, automation, user adoption and service quality.
• Able to manage multiple priorities, work independently and escalate appropriately where risks, blockers or competing demands arise.

Qualifications

• Bachelor’s degree or equivalent experience in Finance, Accounting, Business Systems, IT or a related discipline.
• Workday Financials experience required; Workday Financials or Financial Accounting  certification preferred.
• Accounting, finance operations or record-to-report experience desirable.
• Experience of Agile, service management, testing or release management frameworks desirable.
• Professional services, shared services, finance operations or finance systems experience desirable.

Key Performance Indicators

• Core Financials support tickets resolved within agreed SLA and priority thresholds.
• Reduction in aged tickets, repeat issues and avoidable escalations.
• Quality and completeness of Core Financials change documentation, accounting impact assessment, testing evidence and approval records.
• Successful delivery of Core Financials configuration changes, release activities and regression testing.
• Improvement in financial accounting process stability, data quality, reporting accuracy and first-time-right processing.
• Reduction in recurring journal, posting, accounting rule, work tag, intercompany, banking or settlement-related issues.
• Controlled and timely resolution of month-end, quarter-end and year-end close-related system issues.
• Stakeholder satisfaction across Finance Shared Services, Record-to-Report, Tax, Treasury, Product, IT and AMS relationships.
• Effective knowledge sharing and cross-skilling across the Workday Finance Support Team.

Role Scope

At Forvis Mazars, we embrace diversity and are committed to fostering an inclusive culture where everyone feels valued, heard, and empowered. We provide equal opportunities for growth and advancement, regardless of background, identity, or experience. Join a global team where your unique perspective helps shape a more equitable and innovative future. If you’re ready to make an impact and elevate your career, we’d love to hear from you.