Tower Lead- Accounting Shared Service Center

Location: Gurgaon / Jaipur

Job Description:

We are seeking a dynamic and experienced professional to join our Accounting Shared Service Center as a Tower Lead. The Tower Lead will play a pivotal role in overseeing a specific functional area within the accounting department, ensuring efficient operations, adherence to service level agreements (SLAs), and high-quality service delivery. The ideal candidate will have strong leadership skills, extensive knowledge of accounting processes, and a track record of driving process improvements in a shared service environment.

Key Responsibilities:

• Lead and manage a team of Team Leads and accounting professionals responsible for a specific tower or functional area within the shared service center, such as accounts payable, accounts receivable, general ledger, or financial reporting.
• Develop and implement standardized processes, procedures, and performance metrics for the assigned tower, ensuring alignment with organizational goals and objectives.
• Oversee day-to-day operations of the tower, including workload management, task assignment, and resolution of escalated issues, to ensure timely and accurate processing of transactions.
• Monitor key performance indicators (KPIs) and SLAs for the tower, analyzing performance trends, identifying areas for improvement, and implementing corrective actions as needed.
• Collaborate with cross-functional teams, including finance, IT, and operations, to streamline processes, leverage technology solutions, and optimize service delivery within the tower.
• Serve as the primary point of contact for internal stakeholders and external clients regarding tower-specific inquiries, escalations, and service requests.
• Provide leadership, guidance, and coaching to team members, fostering a culture of accountability, collaboration, and continuous improvement.
• Conduct regular performance reviews and provide feedback to team members, recognizing achievements and addressing areas for development to support career growth and advancement.
• Ensure compliance with internal controls, regulatory requirements, and accounting standards within the tower, conducting periodic audits and assessments as needed.
• Stay informed about changes in accounting regulations, industry best practices, and emerging trends related to the assigned tower, and implement updates and enhancements as appropriate.

Qualifications and Experience:

• Bachelor’s degree in accounting, finance, or related field;
• 7-9 years of progressive experience in accounting, with at least 2 years in a leadership or supervisory role within a shared service center or similar environment.
• Extensive knowledge of accounting principles, processes, and systems, with a strong understanding of the assigned tower’s functional area (e.g., accounts payable, accounts receivable, etc.).
• Proven track record of driving process improvements, optimizing service delivery, and achieving performance targets within a shared service environment.
• Excellent leadership, communication, and interpersonal skills, with the ability to influence and collaborate effectively at all levels of the organization.
• Strong analytical and problem-solving abilities, with the capacity to analyze complex issues, identify root causes, and develop effective solutions.
• Ability to manage multiple priorities and deadlines in a fast-paced environment, while maintaining a focus on quality, accuracy, and customer satisfaction.
• Proficiency in accounting software and ERP systems, with experience in implementing and optimizing technology solutions for accounting operations.
• Commitment to continuous learning and professional development, with a passion for staying updated on industry trends and best practices.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities, or working conditions associated with it. Management reserves the right to modify duties or assign other duties as necessary.